OK to GO - Computer Support & Services
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Support Features
Services
The features listed in the table below also include support for the following hardware components in your system, hard disk, cd-rom, graphics card, memory, processor, power supply and motherboard. Hardware will be covered, including labour costs, as long as the hardware meets our support requirements.
Our support contracts contain the following features:
Daily Housekeeping & Proactive Maintenance – Servers
Remote Checking of Backup Status Remote Checking of Antivirus Status Remote Monitoring of Performance & Disk Space Usage Install Urgent Critical Updates & Security Fixes
Weekly Housekeeping & Proactive Maintenance – Servers Add/Remove/Change User Accounts Approve Application Updates & Service Packs for Installation Analyse Log Files in Detail for Potential Problems Check for & Install Any Driver Updates Available Server & Network Perimeter Security Checks
Monthly Housekeeping & Proactive Maintenance – Servers Check for Errors & Defragment Hard Drives Perform Offline Integrity Check of Exchange Information Store Perform Offline Defragmentation of Exchange Information Store
Weekly Housekeeping & Proactive Maintenance - Workstations Approve Application Updates & Service Packs for Installation
Monthly Housekeeping & Proactive Maintenance – Workstations Check for & Install Any Driver Updates Available Remove Temporary Files & Installation Logs Check for Errors & Defragment Hard Drives Analyse Log Files in Detail for Potential Problems Check for & Remove Spyware & Other Malware
Technical Support Unlimited Helpdesk Access (we operate a “fair use” policy) Support for Remote Users (Working from Home / Mobile)
Service Review & Inclusive Consultancy Time Periodically Review Support Incidents, SLA & Level of Cover Periodically Hold 'Surgery' Sessions - Staff can discuss their general computer-related questions (including systems and software not covered under the support contract) with one of our consultants. This facility is only available when at least one server and five workstations are covered.