OK to GO - Computer Support & Services

Q. How do I add a network printer onto a PC using Windows?
A. Click on the start button, then go to settings, and printers, then click on Add Printer, go through the printer wizard adding, you can either let the machine automatically detect the printer or you can browse for it. Then you can print a test page and see if it prints.
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Q. How can I change my existing password?
A. By pressing control, alt, delete keys (ctrl-alt-del) there is an option to change password, you need to add your old password and confirm the new password twice.
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Q. How can I configure my anti-virus software to automatically update from the internet? (Windows 2000)
A. If you go to the start button, the programs, then Network associates, you then double click on VirusScan Console or Netshield Console, then click on the upgrade icon, then click on the schedule tab, set the schedule to run weekly or daily, it is generally best to run the upgrade after office hours in case it slows the users down
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Q. How to map a network drive using Windows XP?
A. Open up Windows Explorer (hold down your windows key and press E or right click on My Computer and choose explore) From the Tools menu select Map Network Drive option Where is says Drive: select a letter to call the drive (usually M:) from the drop-down menu. (if you wish to have more than 1 drive connected you will need to choose a different letter for your second drive)
Where it says Folder: enter the relevant path for the account your are mapping eg \\server\share If you want to reconnect to this drive every time you login to your computer, check the Reconnect at logon: box
Click on Finish.
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Q. I have accidentally downloaded some software that I do not want on my PC.
A. If you go to the control panel, from the control panel go to add/remove programs. From there you will see a list of software installed on your machine. If you double click on the program in question, and click remove. This should get rid of the unwanted program.
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Q. I have received an e-mail with a recipient I don’t recognize, how can I tell if it is a virus?
A. If you receive an e-mail from a recipient you don’t recognize, and the e-mail contains any attachments then delete it. You can check to ensure your anti-virus definitions are up to date by right clicking on the icon and clicking on about. If in doubt run a virus scan on your machine to be sure.
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Q. My Internet is running very slow, how can I speed it up?
A. If you open up Internet explorer and click on Tools, then Internet Options, then delete Internet Temporary folders, this can sometimes make the internet run faster.
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Q. My Monitor screen is slightly fuzzy, there is a white line that flickers across the screen.
A. There are magnetic fields all around us, and sometimes they can build up in your monitor causing a loss of colour accuracy. There is a Degauss option (normally under the menu section), the Degauss makes a buzzing noise and makes the screen look strange for a while. The Degauss removes the magnetic fields from the monitors. This magnetic field build up does not generally effect flat screen monitors. Many new Monitors do not have a degauss option as they do this automatically.
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Q. My PC does not seem to be working on the network.
A. Is the Network Cable plugged into the back of your PC?
Where the Network Cable connect to the PC, is there a green/amber light?
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Q. Some keys on my laptop bring up numbers instead of letters.
A. Is the "Num" (Number) Lock on?
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Q. why am I not able to Access my mail on my Server?
A. Is anyone else experiencing the same problem?
Are all cables plugged firmly into your PC?
Have you restarted your PC?
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Q. Why Can I not get onto the Internet?
A. Is anyone else not able to access the internet?
Are all cables plugged firmly into your PC?
Have you restarted your PC?
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Q. Why Can I not Print to my Local Printer?
A. Is the Printer On?
Is the Printer Cable firmly Plugged into your PC?
Are there any error/warning lights flashing on the Printer?
Is there Paper in the Printer?
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Q. How do I setup my email software with my OKtoGO email account?
A. Once you have chosen the software client to read your email, MS outlook or MS outlook express are popular, you need to run the settings wizard and enter the information as set out below.

POP3, IMAP & SMTP server address = mail.oktogo.co.uk
Incoming & Outgoing server address = mail.oktogo.co.uk
User name/account = your.email@address.com
Password = the password would have been given to you when the account was setup
email address = this is usually in the format of name@company.co.uk

You also need to check in your advanced options page on the server settings for an option that says "my outgoing server (SMTP) requires authentication" make sure this is selected and that it also has selected "use the same settings as my incoming (POP3) server"
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